This Privacy Policy describes how ClaimNorth ("we", "us", or "our") collects, uses, and protects information when you use our platform.
1. Information we collect
- Account information: name, email address, company name, and password hash when you create an account.
- Project data: claims, rooms, line items, photos, scans, supplements, and related documents that you upload or create.
- Usage data: standard server access logs (IP address, user agent, request path, timestamp), retained for 90 days.
- Lead capture: if you submit the early-access or ROI calculator forms, we retain your inputs to follow up.
2. How we use your information
- To operate the platform and provide the features you sign up for.
- To send transactional emails (account notifications, invoice receipts, supplement updates).
- To improve the product through aggregated, de-identified usage analysis.
- To comply with legal obligations and respond to lawful requests.
3. What we do not do
- We do not sell your data to third parties.
- We do not share project data across tenants. Multi-tenant isolation is enforced at the database layer.
- We do not run ad-tracking pixels or behavioral targeting.
4. Data retention & deletion
You may request deletion of your account and all associated data at any time by emailing privacy@claimnorth.com. Deletion completes within 30 days and is logged in our internal audit trail.
5. Security
All data is encrypted in transit (TLS 1.2+). Backups are encrypted at rest. Access to production systems requires multi-factor authentication for staff accounts. Per-org row-level isolation is enforced in every tenant-scoped query.
6. Contact
For privacy questions: privacy@claimnorth.com.